Contact Us
We understand that you may have questions or concerns about our platform, and we're here to help. Our customer support team is dedicated to ensuring your experience with us is smooth and enjoyable.
Our customer support is available Monday through Saturday from 09:00 to 21:00 CT (Central Time). If you have a query or issue, please don't hesitate to reach out. We'll do our best to resolve your problem as quickly as possible.
For immediate assistance with minor issues or queries, you can use our live chat support feature. This is available Monday through Saturday from 09:00 to 21:00 CT (Central Time). Simply click on the live chat icon in the game lobby or navigate to our website.
If your issue requires more detailed attention or you'd prefer to email us. We'll respond as soon as possible, usually within 24 hours. Please note that our response times may vary depending on the complexity and volume of queries.
We have a comprehensive help centre where you can find answers to frequently asked questions about our platform, games, and policies. You can access it from any page in our game lobby by clicking on "Help". It's also a great resource for general queries that might not require immediate support.
If you're experiencing problems with responsible gaming, we have links to national problem gambling helplines and resources in our Responsible Gaming section. These include direct access to the National Council on Problem Gambling (NCPG) and Gamblers Anonymous.
If you encounter technical issues with our games, website, or mobile app, please try the following steps before contacting us:
We aim to respond promptly to all your queries. Our response times may vary depending on the complexity of your issue or the volume of support requests we receive. If you've sent us an email and haven't heard back within 24 hours, please try reaching out via our live chat feature.
Please feel free to contact us using any method that suits your needs best - whether it's through live chat, email support, or navigating the help centre. We'll do our utmost to assist you with your query or issue as efficiently and promptly as possible.
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